Tinware Direct

Frequently Asked Questions

Phone Support

Call us!

01234 880300

Welcome to our Frequently Asked Questions page. Take a look to see if we've already answered your questions! If you still need help then please contact us at customerservice@tinwaredirect.com.

Bespoke Orders

The minimum order quantity for bespoke tinplate and cardboard is 5,000 units.

The aluminium bespoke minimum order quantity is 10,000.

We also offer a ready to fill packaging service which has a starting minimum order quantity of 12 units and can be customised using labels or by contacting one of our recommended printing or embossing service providers. 

Our bespoke process varies for each unique project. Please contact our sales team to receive a quote 01234772001

Our lead time is up to 18 weeks and includes a production of a physical prototype of your end product to approve or amend prior to manufacturing.

However, every bespoke process is unique so it may differ and delays to prototype approval or amendments required can increase production times.  

Our bespoke service starts from 5,000 units. All quotes are unique to your product requirements. For more details and to get a quote please contact us.

We also offer a ready to fill packaging service which has a starting minimum order quantity of 12 units and can be customised using labels or by contacting one of our recommended printing or embossing service providers. 

Unfortunately, we cannot give rough prices as every bespoke process is different, the MOQ for bespoke orders start at 5,000 units. Please give us a call or email to discuss a quote. 

We do not directly sell foam inserts for our ready to fill packaging, however you can contact one of our recommended foam inserts companies. Bespoke customers can add foam inserts at time of development. Please get in touch and we will be happy to help.  

Save money on shipping with our pallet delivery service. Speak to a member of our team to find out the best shipping solutions for your order. 

Environmental Information

Yes, our tins and cardboard tubes are vegan friendly. 

We work with One Tree Planted, funding reforestation around the globe. Not only does this help to offset our unavoidable carbon emissions, but it also offers great environmental and social benefits, providing biodiversity, jobs and food to communities, climate regulation and maintaining the Earth's natural water cycles. 

Our products are all BPA safe.  

Recycling varies to where you are located. You can look on the local council website to see what they recommend.  

Our products are all FSC verified. 


Please visit our covid page .

You can download our food certificates here. 

You can find our T&Cs here.   

Please contact us to receive a cutter guide. Give us a call on 01234 880 300 or email us at customerservice@tinwaredirect.com .   


We do! Our minimum label order quantity is 500 units. Find out more here. 

You can download our free measuring guide here.  

Online ordering

We do! 

Yes please contact us on 01234 772001 .

We may be able to do this depending on the product. Please contact our team at 01234 772001. You can also add a back-in-stock notification.  

We accept all major forms of payment including American Express, Google Pay, Apple Pay and PayPal. 

Sign up to our newsletter for the latest special offers and new products launched.

Spend over £1500 for a 10% discount voucher off your next order. 

Order stock quickly and conveniently online. Please note the prices listed online are exclusive of UK VAT and this will be added at checkout. 

If the product you want to buy is out of stock then you can sign up for free email alerts to notify you once it is back in stock.  

Product Questions

Box quantities vary by packaging product. To find the box quantity, go to the item page and open the drop-down ‘size & quantity guide’. This guide will provide you with packaging dimensions, volume and the number of packaging units per box. 

You can order directly on our website. Alternatively, you can order with our sales team 01234772001.

The water resistant-liner is made from aluminium and protects from moisture transfer. 

This would be under our bespoke process, you can receive a quote from our sales team.

For more details and to get a quote please contact us on 01234 772001.

To keep metal packaging and cardboard tubes pristine, all ready to fill items are sold in full box quantities to avoid handling. 

The uses are specified on each product page.  

Our tins and tubes are securely packed in double-walled boxes with layers and individual tins protected using fully recyclable cardboard or tissue paper.  

The glue used is a vinyl acetate C₄H6O₂ 

The EPE liner is a low-density polyethene that is added to the lid of our aluminium screw lid tins to preserve freshness. The EPE liner provides chemical resistance and low moisture transmission rates for the product inside which is typically required for cosmetics such as creams. EPE liners are widely recycled in household recycling schemes.  

All our tins are coated in a lacquer which protects them from environmental degradation. Whilst this is the case, it is recommended that you do not use tinplate products as a packaging material for water-based items such as creams and should instead opt for an aluminium product which is resistant to corrosion.

Oil based products such as balms can be packaged in either tinplate or aluminium packaging.

You should avoid storing tins in corrosive environments, in freezers or at very high temperatures as this can degrade the lacquer. You should also not store tinplate tins in high moisture laden environments.

Tins stored correctly will last many years and can be reused and refilled time and time again without any degradation.  


Returns must be in their original packaging and undamaged. Shipping costs are non-refundable. Damaged products will only be replaced if our shippers are used. Not applicable to bespoke products which are covered with a separate policy.

Please note that photographs of damaged products may be required before a refund or replacement is processed. Please view our full terms and conditions 

To request a return please fill out our form on the return page.  

Of course. Give our Customer Care Team a call on 01234 880 310 or write to us at customerservice@tinwaredirect.com 

If you have received a faulty product, please contact our Customer Care Team on 01234 880 310 or by email at customerservice@tinwaredirect.com and they will be happy to help!  


  1. On the product you are interested in, select the size and colour options (if applicable)
  2. Choose from either a box or sample using the options shown.
  3. Select the number of samples you wish to purchase of the product. A maximum of 10 different product samples can be purchased in a single order.
  4. Select ‘Add to Basket’  

You can order up to 10 different product samples per order. 

No. All full box quantities are unlabelled. We provide labelled samples to assist you with product codes when trialling our products to help you identify variants. 

We are unable to accept sample returns as these cannot be reused.

If you no longer want your sample, it can be recycled with your normal household recycling schemes.  

Samples are sold individually. You can order up to 10 different product samples per order.  


Take a look at our shipping page for more information. 

Order by 11 AM for the next working day delivery for mainland UK. Other regions and countries vary, please take a look at our shipping page for more information. 

We do not offer free shipping.  

We certainly do! You can order from our dedicated European website https://tinwaredirect.eu 

Yes, we do. 😁

Customers in the UK and Norway can order through this website. Customers ordering in the EU can order on our dedicated European website https://tinwaredirect.eu.

For all other countries, please contact our Customer Care Team at 01234 880 310 

We offer worldwide shipping with guaranteed next working day dispatch of all orders.

For mainland UK we offer next day delivery if you order by 11 AM Monday - Friday excluding the weekends (Any orders placed on a Friday before 11 am will be delivered Monday.) 

Tracking your delivery online is quick and simple. Follow this link and enter your tracking number and postcode.  

If you are looking to order in large quantities, speak to a member of our team to find out the best shipping solutions for your order.