FREQUENTLY ASKED QUESTIONS
1 box of any of our ready made items, please note that we are unable to split boxes.
Yes - You can order sample tins online through the website, simply click in to the item and select the sample tab to add to basket.
We accept most major credit & debit cards, PayPal and direct bank transfers.
Discounts are available on large orders, orders of £200.00 net value or more are shipped free of charge (UK mainland only) and orders of £1500.00 net value and above attract a 10% discount.
Unfortunately we do not offer credit or payment terms, payment is required prior to the dispatch of your order.
Back orders will happen from time to time, of course we try to avoid it happening. In the event an item is out of stock we will contact you by phone and/or email to advise.
For ready made tins, we aim to ship all orders received before 11am Monday to Friday that same day for next working day delivery (UK mainland only). Please allow 2 - 3 working days during busy periods.
For bespoke tins, the receipt of order, deposit and artwork to proofing stage has a 3 - 4 week lead time, followed by a 10 - 12 week delivery time from proof approval.
For UK, we ship via Interlink Express. For Europe we ship via DPD. If your consignment exceeds 15 large cartons then this would be palletised and sent on a 2-3 day service.
Yes we do, for near Europe (Belgium, Denmark, France, Germany, Luxemburg, Netherlands, Ireland & Switzerland) you can order via the website. For outside of Europe please contact us with your requirements and we’ll arrange a quote accordingly.
Yes all our tins are food safe lacquered.
The majority of our tins are made of Tinplate, which is Steel coated with Tin. If the coating of tin is compromised and the steel beneath is subjected to moisture then the tin can rust.
We believe that the containers will be intrinsically clean and should be suitable for direct contact with food, but we would always recommend that you satisfy yourself of the suitability of the product as we are unable to guarantee sterility due to the time factor between manufacture and delivery to yourselves. We would therefore recommend that you take your own precautions to ensure the product is sterile before use.
Unfortunately we do not print labels in-house, we would put you in touch with companies that are able to help you with this.
Unfortunately we do not print or emboss in-house on our ready made tins, we would put you in touch with companies that are able to help you.